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FAQ

Frequently Asked Questions

The Bristol Stool Scale is a medical classification system that categorizes human stool into seven types based on shape and consistency:

  • Type 1: Separate hard lumps (severe constipation)
  • Type 2: Lumpy, sausage-shaped (mild constipation)
  • Type 3: Sausage with cracks (normal)
  • Type 4: Smooth, soft sausage (ideal)
  • Type 5: Soft blobs with clear edges (lacking fiber)
  • Type 6: Fluffy, mushy pieces (mild diarrhea)
  • Type 7: Watery, no solid pieces (severe diarrhea)

Types 3 and 4 are considered healthy. Pooey uses this scale to help you track and understand your digestive health patterns.

Logging is quick and easy:

  • Open Pooey and tap the "Log" button on the home screen
  • Select the Bristol type that matches your movement (1-7)
  • Optionally add details like duration, color, symptoms, mood, and recent food intake
  • Tap "Save" - that's it!

The whole process takes about 5 seconds for a basic log, or a bit longer if you add optional details.

Yes, completely. All your health data is stored locally on your device. We don't have servers that collect or store your personal information. We literally cannot see your logs or health data.

If you enable iCloud sync, your data syncs between your own Apple devices through Apple's encrypted iCloud service - but we still never see it.

Read our full Privacy Policy for more details.

Your Pooey pet grows as you track! Here's how it works:

  • Every time you log a movement, your pet gains experience points (XP)
  • As your pet gains XP, it levels up
  • At certain level milestones, your pet evolves to a new form

Evolution stages:

  • Nugget (Levels 1-6): Your adorable starter pet
  • Brownie (Levels 7-14): A growing companion
  • Coco (Levels 15-30): A mature friend
  • Sir Poops (Level 31+): The magnificent final form!

Pro subscribers can also unlock premium accessories like hats, glasses, and bowties for their pet.

Subscriptions are managed through the App Store. To cancel:

  • Open the Settings app on your iPhone
  • Tap your name at the top
  • Tap Subscriptions
  • Find and select Pooey
  • Tap Cancel Subscription

Your subscription will remain active until the end of the current billing period. You won't be charged again after canceling.

Since all purchases go through Apple, refund requests are handled by Apple directly:

  • Go to reportaproblem.apple.com
  • Sign in with your Apple ID
  • Find the Pooey purchase
  • Select the issue and request a refund

Apple typically processes refund requests within 48 hours.

Pooey Pro subscribers can export their data as a professional PDF report:

  • Go to Profile → Export Data
  • Select the date range you want to export
  • Choose what to include (logs, insights, charts)
  • Tap Generate PDF
  • Share the PDF via email, AirDrop, or any other method

The exported report includes a summary of your patterns, Bristol type distribution, and any notable correlations - perfect for discussing with your healthcare provider.

You can delete all your data at any time:

  • In-app: Go to Settings → Delete All Data → Confirm
  • By deleting the app: Simply delete Pooey from your device - all local data is removed automatically

If you have iCloud sync enabled, you may also want to delete data from iCloud through your device's Settings → iCloud → Manage Storage.

Since we don't store your data on any servers, there's nothing for us to delete on our end.

Try these troubleshooting steps:

  • Restart the app: Close Pooey completely and reopen it
  • Update the app: Make sure you have the latest version from the App Store
  • Restart your device: A fresh restart often fixes temporary issues
  • Check storage: Ensure your device has enough free storage space
  • Reinstall: Delete and reinstall Pooey (note: this will delete your local data unless you have iCloud sync enabled)

If the problem persists, please contact support with details about the issue and your device model/iOS version.

The AI insights feature (available in Pooey Pro) analyzes your logged data to find patterns you might not notice on your own:

  • Food correlations: Identifies foods that may be affecting your digestion
  • Time patterns: Discovers when you tend to have healthier movements
  • Symptom connections: Links symptoms to specific stool types
  • Mood-gut relationships: Shows how stress and emotions affect your gut

All AI processing happens on your device - your data is never sent to external servers for analysis.